Solutions

EXPLORE THE TECHNOLOGY USED BY SEVERAL COMPANIES TO MAKE THEIR OPERATIONAL WORK MORE EFFICIENT IN THE PROVISION OF THEIR SERVICES.

Complementary services to our solutions

INFRASTRUCTURE CONSULTING:

Advice on technical infrastructure, telephone and complementary services for the installation of our products.

CUSTOM DEVELOPMENTS:

Complements to our solutions with tailor-made developments that allow us to optimize processes and specific customer needs.

PROCESS REENGINEERING:

We redesign operational processes in order to optimize service delivery times and our clients’ resources.

Integrating platform

(OPERATIONS AND MANAGEMENT SYSTEM):
Its main goal is to collect all information. It stores data from internal users, external users (providers and clients), and parametric, client-defined business rules, which are needed to operate. It has a web interface with different profiles and access available.

BENEFITS:

  • Intuitive.
  • Facilitates providers and service providers management and control.
  • Keeps information -both internal and client-originated- safe.
  • Shows and executes traceability of provided services.
  • Reports in real-time.
  • Manages service and client satisfaction ratings.
  • Allows integration with other systems to facilitate both processes and information exchange.
  • Facilitates, defines, and controls every stage of the operational process.
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CLIENT MODULE:
We provide a better user experience by enabling them to request, consult, and rate their services efficiently through real-time monitoring. The module can be accessed from an app, as well as a website.
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BENEFITS:

  • Improves user experience.
  • Simplifies requests.real-time.
  • Provides full information regarding plan coverage in real-time.
  • Offers online quality surveys.
  • Unifies plans and requests.
  • Allows integration with other systems to facilitate both processes and information exchange.
  • Available on any device.
  • Works in a multichannel model.
PROVIDERS MODULE:
This mobile tool helps to manage service-provider networks better to optimize costs. It enhances efficiency in the operation, as well as service traceability.
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BENEFITS:

  • Improves provider-allocation times.
  • Helps to control and manage service routes.
  • Improve service quality.
  • Controls SLAs.
  • Tracks service in real-time.
  • Offers online service files.
  • Reduces the volume of phone calls with providers.
  • Decreases costs.
EFFICIENT ROUTES MODULE:
Optimizes allocation of programmed services by automating the process to obtain the most efficient routes, considering operational management variables at play.
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BENEFITS:

  • Fosters efficiency in the logistics of route assignment.
  • Optimizes resources.
  • Decreases costs.
  • Adapts to client-required logistics.
CONTROL AND TRACKING MODULE:
It is a technological tool for automated web control and traceability of provided services.
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BENEFITS:

  • Offers easy access.
  • Controls provider networks.
  • Provides full information regarding services.
  • Controls services.
  • Manages contingencies
PROGRAMMED SERVICES MODULE:
Coordinates programmed services. It enables automated uploading of services to a calendar directly linked to the provider’s timetable so that the end-client can schedule them according to availability. It also allows automated appointment programming.
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BENEFITS:

  • Offers easy access.
  • Optimizes time by using providers’ programmed timetables.
  • Notifies about appointments using reminders.
  • Provides alternative routes to facilitate user commute.
  • Avoids phone calls.
  • Delivers calendar transparency for the end-client.
  • Traces services from end to end.
  • Tracks clients’ commute.
USHARE MODULE:
This module’s primary goal is to provide real-time information to corporate clients, which represents a competitive advantage in the market among companies reporting only in set timetables. With Ushare, corporate clients can check their KPIs at any time using online information.
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BENEFITS:

  • Represents complete service transparency.
  • Registers requests, as well as quality surveys from end to end.
  • Verifies services.
  • Provides quality indicators.
  • Offers easy access.
MANAGEMENT MODULE
The management tracking module facilitates decision-making in real-time using reports, statistics, and adaptable graphic boards. It holds information about the entire business operation –both services and products. It can create daily, weekly, monthly, or customized timeframe reports of all needed information. It is a responsive-designed web, which enables access and use through any connected device.
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BENEFITS:

  • Helps real-time decision-making using up-to-date business information.
  • Registers requests.
  • Audits service provision online.
  • Offers service history consultation at any time.
  • Recording and monitoring of calls.
IMAGE-SHARE
The images module is designed for processes requiring image-upload to show specific events or situations for the corresponding expert to timely access and analyze them.
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BENEFITS:

  • Uploads images in real-time.
  • Provides a managing dashboard, which includes historic storing of images and observations regarding each situation.
  • Offers detailed analysis of events and situations.
  • Allows consultation of stored information at any time.
VIDEO-SHARE
This tool connects the end-client and the expert provider in real-time by video call, solving any problem live, in less time, and creating trust around the service.
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BENEFITS:

  • Foster closeness with the client.
  • Delivers detailed information about the specific event or situation.
  • Provides a managing dashboard, which includes historic storing of videos and observations regarding each situation.
  • Allows consultation of stored information at any time.