The role of technology and traceability in building valuable experiences for companies that provide care provider services, support and control of user actions, is essential in the performance of their activities. What are the challenges companies face in an increasingly hyper-connected world? A quick answer to this question can be the traceability of each client's journey and their interactions with the brand.

When we talk about traceability as a vital resource for the achievement of business objectives, we are referring directly to the traceability we can have at the points of contact in the provision of a service, and how various areas of the company are enriched by these information structures.

The user experience must impact business objectives, and this is only possible with the help of technology that is easily adaptable and accepted by companies, allowing integration with current systems for data capture, storage, control and internal management, etc.

More and more companies are migrating to modern technology acquisition systems, prioritising the modularity of the tools that integrate their management to achieve traceability of information, and this is precisely Ikatech's commitment in different markets: how to optimise the systems that the company has, to integrate platforms that can solve problems in a short-, medium- and long-term horizon.

According to a McKinsey study, companies that integrate modular systems and platforms into their management can bring products or services to market 100 times faster than those that have in-house developments and change systems in a comprehensive way, according to business objectives.

In care provider services, patient logistics management, or when analysing business intelligence for any member of the company, it is important to have different sides of contact, transversality, information management, and it is precisely this flexibility of the technology modules that allows the operations of a company to work in synchrony, in real time, and allows correct traceability and optimisation of service allocation times.

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