Traceability: a vital resource for the achievement of business objectives

The role of technology and traceability in the construction of valuable experiences for companies that provide assistance, support, and control of user actions, is vital in the development of their activities; What are the challenges for companies in an increasingly hyper-connected world? A quick answer to this question can be the traceability of each customer’s journey, and their interactions with the brand.

When we speak of traceability as a vital resource for the achievement of business objectives, we refer directly to the follow-up that we can have at the contact points for the provision of a service, and how various areas of the company are enriched, from those information structures.

The user experience must impact business objectives, and this is only possible with the help of technology that is easily adapted and accepted by companies, which allows integration with current data capture, storage, control and management systems internal, etc.

More and more companies are migrating to modern technology acquisition systems, prioritizing the modularity of the tools that make up their management to achieve information traceability, and this is precisely Ikatech’s commitment to different markets: how to optimize the systems that the company has, to integrate platforms that can solve problems in the short, medium and long term.

According to a study by McKinsey , companies that integrate modular systems and platforms to their management, can put products or services on the market 100 times faster than those that have in-house developments and change systems in a comprehensive way , according to business objectives.

In assistance services, patient logistics management, or when doing business intelligence analysis by any member of the company, it is important to have different contact fronts, transversality, information management, and it is precisely this flexibility of technology modules, which allows a company’s operations to work in synchrony, in real time, and allow correct traceability and optimization of service assignment times.

If you want to know more details about how our modular platforms work, you can leave us your information here.

    Telemedicine: what is behind to optimize business intelligence?

    To continue talking about digital transformation for many can be very abstract, but in sectors such as health, with its telemedicine services, digital transformation is crucial for the provision of the service. Find out here what tools are behind the screen, which allow you to optimize the experience, and, at the same time, the efficiency of the operation in business intelligence.

    Hand in hand with the provision of a telemedicine service, there is a backlog working, in charge of providing traceability in the information to optimize the measurement tools that impact the business.

    The health sector, and its acceleration of digital transformation as a contingency to the Covid-19 pandemic, brought with it many challenges in the operation of the service. Beyond offering a screen with a stable connection that connects the patient – doctor, telemedicine involves technological modules that enrich the core business of each company, through data, security, and information traceability.

    The operational work of the tools works to integrate operational and administrative areas, intervening in real-time reporting in management areas. The most important thing about these technology modules is being able to get them to talk to each other.

    This is how you can optimize response times, management and control of suppliers or service providers, have stability in the security of internal and external information -which by laws of use, must keep patient information private-, and show in real time the traceability of the services provided for the generation of managerial reports.

    At Ikatech we work with technological developments that allow us to involve different areas, controlling the operation, without losing sight of key insights for the management of business intelligence in each company.

    If you want to know more about our platforms, sign up here: