VISUALIZE WHAT IS POSSIBLE
IN YOUR INDUSTRY

WHEN TECHNOLOGY ENABLES SERVICE PROVIDERS TO TEND CLIENTS FASTER, WITH TRANSPARENCY AND RACEABILITY IN REAL TIME.

ABOUT
US

We belong to the Addiuva Enterprises group. Along with our two sister companies Addiuva (assistance solutions), and Voccare (operational and logistical solutions), we create a robust product and service portfolio to satisfy our clients’ every need, thus strengthening our value offer and competitiveness in the market.

SOME FIGURES

We aim to improve our clients’ indicators. This allows us to harness results as follows.

80

%
time spent allocating providers to lend services

99

%
time spent solving petitions, complaints, and claims

00

%
time spent in manual auditing

100

%
transparency using real-time reports

40

%
in operational costs by optimizing manual processes

SOLUTIONS

Explore the technology multiple companies are using to make their operational work more efficient while providing services.

STANDARD PLATFORM:

Our standard platform has four modular solutions:
It is an operation and management system that captures, stores, and centralizes business information.
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Integrating platform

It is a technological solution for automating, controlling, and making service provision more efficient by reducing manual processes in operations, management, finances, and quality.
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It is a business intelligence tool focused on information transparency and decision-making. It shows all information regarding services in real-time, thus reducing wait-time to zero.
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Transparent platform

It is a solution that enables live connectivity between clients and service providers. As a system, it offers easy web access to capture video and images for auditing, controlling, and revising diverse processes, including accidents.
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Visible platform

INFRASTRUCTURE CONSULTANCY:
It offers advisory regarding technical and phone infrastructure, as well as complementary services for installing our products.
TAILOR-MADE DEVELOPMENTS:
We complement our solutions with tailor-made developments, which optimize clients’ processes and their specific needs.
PROCESS REENGINEERING:
We redesign operational processes to optimize service-providing times, as well as our clients’ resources.

TESTIMONIALS

“Thanks to Ikatech, we can actually see the traceability of the services our company provides.”
HighTech
Ikatech is a fundamental strategic ally for Voccare’s commercial and operational operations. eküsystem has allowed us to achieve operational and financial efficiencies that are reflected in a cost reduction of more than 30% in operational cost, in addition to the efficiencies already mentioned, it must be taken into account that it allows us to generate a unique service experience for the client: agile, transparent and efficient!
María Caravia – COO en Voccare Global Solutions Center
Para MAS SERVICIOS la plataforma tecnológica de Ikatech ha sido una solución definitiva a problemas que teníamos sin resolver durante varios años en el manejo de nuestra operación. Ikatech nos ha permitido optimizar nuestras operaciones, mejorar significativamente los tiempos de atención, realizar seguimiento en tiempo real a nuestros clientes y nos ha dado acceso a nuevos mercados.
John Jairo Ballesteros – subdirector de TI en MAS SERVICIOS
For MAS SERVICIOS, Ikatech’s technological platform has been a definitive solution to problems that we had unsolved for several years in the management of our operation. Ikatech has allowed us to optimize our operations, significantly improve service times, monitor our clients in real time and has given us access to new markets.
Carlos Maya – presidente ejecutivo Addiuva.

CONTACT

For more information about our solutions, write us at info@ikatechsolutions.com Leave us your information for contact.